For disabled seating please call our box office to discuss your requirements.
The Online Box Office service closes 2 hours before the performance. Tickets may still be bought ON THE DOOR using cash or cheque – credit card sales are not available for on the door sales.
The Riverside Players Box Office Number: 07704 27 99 48
Answerphone checked regularly – if you have a query please leave a message.
Alternatively you may text your queries to the box office phone.
Notice concerning credit card telephone sales
Please note that as a result of TicketSource adopting the Payment Card Industry (PCI) Data Security Standards, we are now unable to take credit card payments over the phone. If you wish to purchase your tickets using a credit card, please book online using the Buy Tickets link. We are always happy to accept cheque payments for advance bookings and cheque or cash payments for tickets purchased on the door.
Riverside Players Cancellation Policy
Tickets are non-refundable except in the event of a show cancellation. A message regarding our intention to cancel a performance will be posted on the website and on the Box Office booking telephone answer message as soon as the decision is made. We would be happy to exchange your tickets for a future performance if at all possible.
If the show is halted for more than 20 minutes it will be cancelled. If the performance is cancelled during the first act, then exchanges/refunds will be available. If the performance has reached the interval and subsequently has to be halted, it will be deemed to be completed and no exchanges or refunds will be available.
If exchange is not possible and your tickets have been bought online by credit card you will receive an automatic refund from TicketSource within a few days. If tickets have been purchased by cash or cheque contact Riverside Players The Box Office Manager who will offer a full refund. Refunds are available up to one calendar month after the cancelled performance.
Tickets may be exchangeable at any time at the discretion of the Box Office Manager.
For further assistance please contact The Box Office Manager.